Payment Terms -
A 50% deposit is required for all orders. The remaining balance will be due prior to shipping. Custom orders will require full payment in advance. The issuance of a deposit constitutes your acceptance of these and all terms set forth on this website.
Once your order has been placed, any changes will be subject to our ability to conform to the requested change and must be submitted and approved in writing. Additional charges may apply. Any cancellation after the order is placed may result in the loss of all or part of your deposit on that item.
Materials are procured as soon as your deposit is received and an invoice is issued reflecting your payment. Each fixture is crafted specially for you. Therefore, we generally are not able to accept cancellations or returns. Once an order is placed, Ironton Forge and its respective customers each become financially obligated to purchase the products/materials. We may - at our discretion - however, make an exception to this policy, in which a restocking or cancellation fee of 20% plus actual shipping charges, will apply. If you wish to request a change, please call us as soon as possible.
Completion of a Return Authorization Form will be required prior to any accepted returns. This form would be faxed to you for comopletion, then returned to us via fax. Ironton Forge must be notified of intent to return within 7 days of delivery. Items must be returned within 10 days of delivery. Returns will not be accepted after 30 days.
When your order arrives, be prepared to open the cartons and inspect the items carefully at once. Any damage must be noted on the freight bill at the time of delivery. It is your responsibility to note on your signed delivery copy any damage or defects at the time of delivery. Ironton Forge is not liable for shipping damages. If damage occurred during shipping, contact Ironton Forge immediately. All shipments are insured for the full value. We will work with you to correct items that have been damaged.
Large items, such as chandeliers and some fireplace doors, will be crated and a crating fee of $100 USD will apply. A $10 USD packaging/handling fee will be applied to smaller orders.
Shipping charges are based on the origin zip code from our shop to the customer's shipping address, as well as the dimensions of the packaging.
***PLEASE ALLOW 6-8 WEEKS FOR CUSTOM ORDERS UNLESS OTHERWISE SPECIFIED IN WRITING***
To-the-trade discounts apply to lighting only. Please request a faxed Trade Discount Application form.